Frequently Asked Questions about Online Therapy

What is online therapy?

 

Online therapy is just like traditional therapy, but the client talks with his or her therapist through high quality video chat.

What do I need to use LiveTherapy?

 

- High speed internet connection (DSL, Fiber Optic, Cable,)

 

-Webcam and microphone (may be integrated into

  computer, or separate)

 

- Chrome or Firefox browsers for best results.  Some  

  browsers are not currently supported.  For more info,  

  take a look at our Online therapy session tips.

How much does LiveTherapy cost?

 

Each therapist sets his/her own rates, and payment is processed after the session occurs.  Before your first session, you will be asked for credit card information that will be kept on file for future automatic payments.  Note there is a full cancellation fee for missed sessions.

Why not use Skype, Google Hangout, or other video chat software?

 

None of these tools are HIPAA-compliant, due to the way they handle sensitive data.  FaceTime may be great for chatting with a friend, but not for therapy!

 

Does LiveTherapy accept insurance?

 

At this point, we only accept private pay clients.  Within the next few months we will begin allowing clients to use insurance to cover their sessions.

What is HIPAA?

 

The Health Insurance Portability and Accountability Act defines restrictions on how one's health records are stored and transmitted, to protect their confidentiality and security.  For real-time communication of patient information, HIPAA requires that the communication channel be properly secured to protect patient confidentiality.

Is the platform HIPAA compliant?

 

Completely.   Our platform employs Transport Layer Security (TLS) to encrypt both voice and video data, among other best practice measures. 

Is voice and video traffic encrypted during a session?

 

Yes.  Our media streams are encrypted, meaning your voice and video traffic are safe when using LiveTherapy, even if you use it through an open public hotspot. 

What other security standards are used?

 

The core protocols for security are SRTP for media traffic encryption and DTLS-SRTP for key negotiation, both defined by IETF.  Also, AES cipher with 128-bit keys to encrypt audio and video, and HMAC-SHA1 to verify data integrity.

Are sessions recorded or archived?

 

Never.  Sessions only occur between the client and his/her therapist, in real-time. 

I am a therapist interested in being listed on LiveTherapy.  How do I apply?

 

That's great!  Join LiveTherapy.  

 

You can also email or call us at    (800) 322-7790.